Refund policy
30-Day Return Policy
We want you and your pup to be happy with your EKOR. order. If you’re not satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. You’ll also need your order number or proof of purchase.
To request a return, contact us at support@ekorpets.com before sending anything back. If your return is accepted, we’ll provide instructions on how and where to send your item.
Please do not send products back to the address shown on your original shipping package. Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us at support@ekorpets.com as soon as possible and include your order number and photos of the item and packaging.
We’ll review the issue and, when appropriate, arrange a replacement or refund at no additional cost to you.
Non-Returnable Items
Items that have been used, damaged after delivery, or returned without authorization may not be eligible for a return or refund. Gift cards, if offered, are non-refundable.
Exchanges
We do not currently offer direct exchanges. If you would like a different product, color, size, or style, please contact us. Once an eligible return is approved, you may place a new order for the item you prefer.
Refunds
Once an eligible return has been received and reviewed, we’ll notify you whether your refund has been approved. Approved refunds will be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to appear, depending on your bank or card issuer.
If more than 15 business days have passed since we approved your refund, contact us at support@ekorpets.com.
Questions
For questions about returns or refunds, contact us at support@ekorpets.com.