Shipping policy

Shipping Policy

At EKOR., we want to make getting your dog’s new essentials as simple as possible.

Order Processing

Orders are typically processed within 2–3 business days. Once your order has been processed and shipped, you’ll receive a shipping confirmation with tracking information when available.

U.S. Shipping

Standard shipping is available for $4.99.

After processing, orders typically arrive within 8–15 business days. This means most orders should arrive approximately 10–18 business days after the order is placed.

Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided at checkout. Please allow some time for tracking information to update after your order has shipped.

Multiple-Item Orders

Items in the same order may occasionally be shipped separately and arrive at different times. You will not be charged additional shipping fees because an order is shipped in multiple packages.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. If you notice an error, contact us at support@ekorpets.com as soon as possible. Once an order has entered fulfillment or shipped, we may not be able to change its destination.

Lost, Damaged, or Missing Orders

If your order arrives damaged, contains the wrong item, or appears to be lost in transit, contact us at support@ekorpets.com with your order number and any relevant photos or information. We’ll review the issue and work with you toward an appropriate resolution.

Questions

For questions about your order or shipping, contact us at support@ekorpets.com.